Pro-active monitoring to prevent problems with immediate action for non-preventable issues.
Reduced staff costs and maximised availability of Actian based system realise full potential for your investment.
Customized for You
Using our proven services methodology, we customise every engagement to suit your unique business requirements.
Managed Service Benefits
Actian’s proven approach and highly skilled team provide direct access to worldwide resources to reduce risk.
Reduced recruitment and training of own team with existing resources redeployed to more effective positions. SLAs reduce management overhead.
Best practice configuration, pro-active monitoring and performance tuning reduce unplanned outages and increase customer satisfaction.
Actian’s Professional Service team are backed by the engineers that create the products.
“We knew we had to upgrade our database in order to benefit from encryption and make sure our online website offering was fully compliant. Actian Services was on hand to help us upgrade our database with minimum disruption. They ensured a smooth transition to the new database platform.”
Dennis Joseph, Computer Service Manager, HSS Hire
Highly experienced consultants combined with in-depth understanding of and access to your production environment provide continuity of service and rapid response when time means money.
Using your own VPN services only those Actian consultants that are identified and approved by you have access to your systems.
Periodic health checks and pro-active monitoring to identify issues before they occur maximising up-time of systems and client satisfaction.
Regular reports on performance to SLA, new features available from product releases and knowledge relevant to the account.
Need to cover staff absences, perform a disaster recovery, perform upgrades while supporting existing systems or provide 24 x 7 systems management; an Actian Managed Service can be tailored to suit.
Monitoring and Alerting
Using an enhanced version of the Actian EMA Actian can respond to issues and problems in a timely manner, often before your clients know there was a problem
Using our in-depth knowledge of our products we can automate many of the day-to-day tasks often overlooked thus reducing the risk of critical tasks being forgotten.
Your business is your puzzle; piece together the Managed Service you need.