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Actian offers our customers a comprehensive range of customer support and service offerings in local geographies and languages. We have a highly-experienced team of support and service engineers providing a broad spectrum of services.
“By using Actian EMA+ during the upgrade, we were able to monitor the whole environment and identify and resolve issues with performance, stability, housekeeping, or DR processes as soon as they occurred.”
Rob Andrews, Upgrade Project Manager, The University of the West of England
Actian Support Services provides tools, searchable documentation, and technical resources to help you plan, deploy and manage your Actian solutions.
- Reliable technical expertise, guidance, and knowledge are available 24×7.
- Proactive tools, technical articles, and verified solutions are available to help you quickly find the answers you need.
- Actian Security Center with security alerts and fixes.
“Actian specializes in managing, connecting and analyzing data so you can focus on changing your customer challenges into successes, especially in hybrid environments.”
Pamela Fowler, SVP, Customer Success
The cornerstone of Actian’s proactive support options, an Operational Service provides access to an expert and dedicated team, led by a Technical Account Lead, to deliver:
- Enhanced operational reliability for your mission-critical systems
- Best-practice advice and guidance for using Actian software
- Hands-on remote database administration (option)
- A full managed service (option)
“We knew we had to upgrade our database in order to benefit from encryption and make sure our online website offering was fully compliant. Actian Services was on hand to help us upgrade our database with minimum disruption. They ensured a smooth transition to the new database platform.”
Dennis Joseph, Computer Services Manager, HSS Hire
“As a national meteorological service, Met Éireann is a 24/7, 365 day-per-year operation. Our users and customers depend on us to provide accurate and timely weather and climatological information. Disruption to services is not an option. Actian Professional Services provided us with the specialised expertise necessary to deliver an effective solution for upgrading our database and improving performance without compromising service to our customers.”
Conor Lally, Meteorologist, Observations Division, Met Éireann
The Actian Academy is an on-demand learning platform that lets you transform your learning journey and become more proficient with Actian Technologies. Our on-demand platform houses product courses that cover all Actian products and tools. The course curriculum targets the needs of system administrators and developers for Actian Solutions, including our Hybrid Cloud Data Warehouse, Enterprise Data Integration, Edge Data Management, and Transactional Databases.
The Actian Academy features videos, topic overviews, reference materials, hands-on tasks, and real-life scenarios that will—in just a few days—increase your productivity with our solutions and prepare you to embrace new technology standards.
Information security is of utmost priority to Actian. Check for recommended resources to protect your data from security vulnerabilities, and report or learn about any current incidents, by visiting our Security Center