Support Services

Committed to
your success

A comprehensive portfolio of support, services, and education.

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Actian Support

Actian Methodology™

Activate your data

Actian offers our customers a comprehensive range of customer support and service offerings in local geographies and languages. We have a highly-experienced team of support and service engineers providing a broad spectrum of services.

Support services

Actian Support Services provides tools, searchable documentation, and technical resources to help you plan, deploy and manage your Actian solutions.

24/7 Access

Reliable technical expertise, guidance, and knowledge are available 24/7.

Actian support tools

Tools

Proactive tools, technical articles, and verified solutions are available to help you quickly find the answers you need.

Actian support security

Security

Actian Security Center with security alerts and fixes.

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Actian specializes in managing, connecting and analyzing data so you can focus on changing your customer challenges into successes, especially in hybrid environments.

Pamela Fowler

SVP, Customer Success

Operational services

The cornerstone of Actian’s proactive support options, an operational service, provides access to an expert and dedicated team, led by a technical account lead, to deliver:

  • Enhanced operational reliability for your mission-critical systems
  • Best-practice advice and guidance for using Actian software
  • Hands-on remote database administration (option)
  • A fully managed service (option)
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Actian Operations Services

Success stories are made
with Actian

“Actian Services was on hand to help us upgrade our database with minimum disruption. They ensured a smooth transition to the new database platform.”

Consulting services

  • Implementations and upgrades.
  • Development and performance tuning.
  • Project management.
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Implementations and upgrades Development and performance tuning Project management
Support with Actian Academy

Actian Academy

The Actian Academy is an on-demand learning platform that lets you transform your learning journey and become more proficient with Actian Technologies. Our on-demand platform houses product courses that cover all Actian products and tools.  The course curriculum targets the needs of system administrators and developers for Actian Solutions, including enterprise data integration, edge data management, and transactional databases.

The Actian Academy features videos, topic overviews, reference materials, hands-on tasks, and real-life scenarios that will—in just a few days—increase your productivity with our solutions and prepare you to embrace new technology standards.

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Security center

Information security is of utmost priority to Actian. Check for recommended resources to protect your data from security vulnerabilities, and report or learn about any current incidents, by visiting our security center.

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Actian support security