Operational services
Why Actian Operational Services?
Actian Operational Services helfen Ihnen, das volle Potenzial Ihrer Actian Investitionen auszuschöpfen, indem sie den kontinuierlichen und optimalen Betrieb Ihrer Actian Produktbereitstellung sicherstellen. Unser erfahrenes Team verfügt über jahrelange Erfahrung im Support von Actian Produkten auf geschäftskritischen Systemen für Kunden auf der ganzen Welt. Wir helfen Ihnen bei der Maximierung Ihrer Investition durch:
Reducing risk
- Reduce the risk of downtime of your systems.
- Reduce the risk of change – to your infrastructure or applications.
- Reduce the risk of skill shortages.
- Reduce the impact of staff availability problems.
- Reduce the risk of system performance or stability problems.
- Fix problems fast and effectively with a team from Actian who know your systems.
Reducing costs
- Reduce the business costs of system downtime.
- Reduce the costs of recruiting and training your own team of experts.
- Continuous service improvement delivers lower management costs.
- Manage to an SLA, and reduce the management time you need to spend on the service.
- Re-deploy your own in-house resources more effectively elsewhere.
Empowering your success
Unlock your system’s full potential.
Focused delivery
Pro-active monitoring to prevent problems with immediate action for non-preventable issues.
Maximized return
Reduzierte Personalkosten und maximale Verfügbarkeit eines Actian-basierten Systems schöpfen das volle Potenzial Ihrer Investition aus.
Customized for you
Using our proven services methodology, we customize every engagement to suit your unique business requirements.
Operational service benefits
Reduced risk
Actian’s proven approach and highly skilled team provide direct access to worldwide resources to reduce risk.
Control costs
Reduced recruitment and training of own team with existing resources redeployed to more effective positions. SLAs reduce management overhead.
Increased stability
Best practice configuration, pro-active monitoring and performance tuning reduce unplanned outages and increase customer satisfaction.
Vendor supported
Actian’s professional service team is backed by the engineers who create the products.
Erfolgsgeschichten werden mit Actian geschrieben
„Actian und unsere BI-Tools lassen sich nahtlos integrieren und liefern mit hoher Geschwindigkeit und Leistung Real-Time-Insights. Wir sind in der Lage, sehr schnell fundierte, risikogewichtete Entscheidungen zu treffen.“
"Actian Services hat uns geholfen, unsere Datenbank mit minimaler Unterbrechung zu aktualisieren. Sie sorgten für einen reibungslosen Übergang zur neuen Datenbankplattform."
"Es ist sehr beruhigend zu wissen, dass unsere Lösung, die für die Sicherheit von Flugzeugen und Passagieren sorgt, von einer Datenbank unterstützt wird, die seit so vielen Jahren in der 'ersten Liga' spielt."
Eigenschaften
Dedicated team
Highly experienced consultants combined with in-depth understanding of and access to your production environment provide continuity of service and rapid response when time means money.
Secure service
Über Ihre eigenen VPN-Dienste haben nur die von Ihnen identifizierten und genehmigten ActianBerater Zugang zu Ihren Systemen.
Tuning
Periodic health checks and pro-active monitoring to identify issues before they occur maximising up-time of systems and client satisfaction.
Reporting
Regular reports on performance to SLA, new features available from product releases and knowledge relevant to the account.
Customised
Need to cover staff absences, perform a disaster recovery, perform upgrades while supporting existing systems or provide 24 x 7 systems management; an Actian managed service can be tailored to suit.
Monitoring and alerting
Using an enhanced version of the Actian EMA Actian can respond to issues and problems in a timely manner, often before your clients know there was a problem.
Automation
Using our in-depth knowledge of our products we can automate many of the day-to-day tasks often overlooked thus reducing the risk of critical tasks being forgotten.
Endless options
Your business is your puzzle; piece together the managed service you need.
