Defining exceptional service Organizations always aim to give their customers the best experiences. There are several interpretations of what constitutes good and excellent service, and sometimes these terms are used interchangeably. However, many companies fail to achieve exceptional service because they do not understand their customers. Delivering any level of service requires that we…
It's a pretty exciting time to be a User Experience Designer here at Actian! We are working on some great new features for Hybrid Integration Manager and I wanted to share with you two features that really promote reusability. Reusability is a reoccurring theme that we have heard from you, our customers, that we…
I am excited to share news of our most recent release of DataConnect 11.1. This release wraps up a significant phase in that it provides backwards compatible support for our customers who use EDI x12, HIPAA, and HL7 connectors and components. If you use Data Integrator version 9 to process those documents, you can…
The Age of Data has arrived, with new data sources, targets and processing models proliferating madly across enterprises of all sizes. While data has never been more valuable to a business — it now informs the who, what, where, when and how of decision making — this new hybrid data landscape introduces new challenges.…
We're excited to be at Knowledge17 this year to show how the Actian hybrid integration platform can connect ServiceNow to your existing data sources, including on-premises and cloud-based applications. The ServiceNow model can define, structure and automate the flow of work within your enterprise, but only if you can connect to other applications and…
Back when I started off in the industry, some 20 something years ago (I do pretend I am still in my 20s so that number has a nice ring to it) there was only one IT Department with one manager in most large organizations. Now there are multiple managers within different departments, some aligned…
