By now, all marketers know that they need data to successfully engage customers over the course of their entire customer journey. But, with customers sometimes having needs and expectations that are very different from others—and even very different from their own previous wants and needs—nurturing each long-term relationship can be difficult. Yet, with the…
Retaining customers is a high priority and a constant challenge for businesses. Today’s customers expect frictionless and consistent experiences across all channels. They also expect you to anticipate and meet their needs. If you don’t, they are likely to switch to a competitor. Likewise, if you miss market trends, which can change incredibly fast,…
Financial analytics are not just for banks and other financial institutions. They deliver value for any business by offering insights into the organization’s financial well-being. Financial analytics are typically performed on finance, accounting, transaction, and related data to predict, measure, and improve financial performance. Integrating financial data with data from sales and marketing delivers…
Happy customers can be advocates for your brand, make repeat purchases, and influence others to buy from your business. This type of success is the result of using data to holistically understand each customer and developing a customer-centric business strategy that engages and rewards each individual when they interact with your company. Elevating the…
Moving clients from being one-time customers to doing business with them for life is the ultimate goal for organizations. It’s what ensures ongoing success and profitability. Your products, services, and business priorities can change over time, but one constant is the need for loyal customers. Customer lifetime value (CLV) is a measure of how…
Customers are telling you what they want from your business. Are you listening? Do you even have the ability to listen so you can predict what they’ll do next? If not, it’s going to be very difficult to meet customer expectations by providing personalized and meaningful interactions. With the right platform and strategy, businesses…
