Healthcare solution provider strengthens offerings with self-service integration
Ebix uses Actian DataConnect to empower users with on-demand data integration.
About Ebix Health
Ebix Health provides the only end-to-end, comprehensive exchange trusted by thousands of carriers, third-party administrators, brokers, employers, and consumers, designed to address the specific needs across the healthcare service value chain.
Challenge
Ebix Health faced a significant gap between client expectations and delivery times for custom integrations and reports. Clients expected solutions within one to two months, while Ebix’s traditional development process took four to five months. This discrepancy threatened Ebix’s competitive edge in the fast-paced healthcare insurance market.
Solution
Ebix Health implemented Actian’s DataConnect, a flexible integration platform that enables rapid development, flexible data handling, and robust automation features crucial for managing complex and voluminous healthcare data.
Outcome
- Development time for new integrations and custom reports was reduced by 50%.
- Ebix Health can now make on-the-spot adjustments during client calls, dramatically improving response times and customer satisfaction.
- Ebix Health developed APIs for real-time data access, expanding its service offerings and innovation capabilities.
"Actian is a critical part of our infrastructure. Without it, we couldn’t do the processing and automation needed for our banking operations."
"We have been able to save a huge amount of time spent pulling data and manually reconciling data when we find errors or discrepancies. We are now able to actually spend time analyzing areas to move the business forward."