February 28, 2023 5 Important Customer Experience Scoring Methods After reading “Forrester 2023 Customer Experience Predictions”, it was surprising to see one of its projections – 20% of customer experience (CX) programs will disappear this year. Forrester explains that companies for which great CX is not part of their brand identity will demand proof that CX spending is necessary. Unfortunately, 54% of CX… Read More
February 13, 2020 Real-Time Connected Data Warehouse use case – Gain Real-Time Visibility into your IT Infrastructure – Connecting Operations Management, ITSM, and Cloud Does your company have a real-time connected data warehouse where you can aggregate data flowing in from all of your IT systems together with streaming data from IoT, mobile, and SaaS services? Can you easily connect your on-premises, cloud, and multi-cloud systems to enable centralized analytics? If so, that's awesome! Now for the big… Read More
January 9, 2020 Develop a 360-degree view of your customer with Real-time Connected Data Warehouse Customer churn is a big concern for the sales and marketing teams. It is far easier (and cheaper) to keep your current customers happy than it is to acquire new customers. But how happy are your customers? Do you really know? Leveraging a connected data warehouse to develop a 360-degree view of your customers… Read More
