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Actian PSQL Licensing Support

Do you have an issue with a PSQL/Zen license? Please send us an email at dbcic@actian.com. The more information you can give us the better chance we will have to sort out the license. At a minimum, please include the license key string, vendor number and a description of the problem. To really help us help you, please include:

  • License key string (from the PSQL License Administrator)
  • Vendor # (from the PSQL License Administrator). Note: If the vendor # is something other than 0, you probably received the software from an Actian PSQL/Zen OEM partner. They will be the best starting place for licensing questions to help make sure that the issue is database and not application related.
  • Current license status (disabled, failed validation, error when authorizing/deauthorizing, users cannot connect, etc.)
  • License error codes or error messages
  • Previous machine names where this key was authorized
  • The name of your company
  • Phone number (if you would like us to call)

We’ll get back to you as soon as we’ve researched your issue.