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Versant Object Database and FastObjects Standard Support

Standard Support

Technical support is a balanced service with the right technical skills to assist both developers as well as IT administrators. Knowledgeable engineers around the globe enable your worldwide business to operate without obstacles and down times.

US Customer Support

Note: Typical initial response time from our support engineers is less than 2 hours from a phone request and within 1 business day from an email request.

European Customer Support

  • +49 40 60990228 (VOD, VDS), 9am to 5pm
  • +49 40 60990212 (FastObjects), 9am to 5pm
  • support@versant.com available 24 hours a day.

Note: Typical initial response time from our support engineers is less than 2 hours from a phone request and within 1 business day from an email request.

Customer Support Portal

  • Online access to patch updates via our support portal.
  • Online access to our Developer Community for access to contributions, demos and FAQs.
  • Go to Versant Developer Center.

db4o Standard Support

Customer Support Portal

24/7 Emergency Support

If mission critical deployments are a part of your business, Actian Emergency Response Support Services are there to help you make it happen and fulfill your Service Level Agreements.

This support option extends Standard by providing access to our technical support engineers outside of regular business hours, 24 hours a day, 7 days a week. It is available to support deployed applications experiencing a critical problem resulting in production downtime. Versant’s response time via Emergency Response Support Services is under 20 minutes for a qualified technical support engineer to begin working on the support case.

Call 1-800-VERSANT or sales@versant.com for more information on Emergency Response Support Services.