EnvoiMoinsCher.com Boosts Customer Satisfaction and Service Delivery with Actian Vectorwise
France’s first online shipping comparison site uses record-breaking analytic database to compare and provide end-users with the best quotes in real-time; customers benefit from increased speed and efficiency
Paris, France – October 30, 2012 — Actian Corporation today announced that Boxtale, the firm behind the EnvoiMoinsCher.com website, is using the high-performance analytic database Actian Vectorwise to accelerate complex analytic query response times. Visitors to the online shipping price comparison website now benefit from a dramatically-improved user experience when searching for the best delivery prices from a selection of more than twenty shipping providers and when placing their order.
Actian Vectorwise has made rapid inroads in enabling savvy data-centric organizations such as EnvoiMoinsCher.com to successfully monetize the growing data volumes by providing real time analysis necessary for their business.
As French carriers’ pricing systems differ widely, EnvoiMoinsCher.com is committed to offering a free and transparent method of comparing and selecting the best delivery solution offered by national providers. Boxtale negotiates offers and pricing with carriers and then loads these into its online platform. It then optimizes routes, costs and offers the end-user a comparison of services that meets their online query. Once a customer has made their decision, Boxtale manages the delivery on their behalf using the chosen carrier.
For EnvoiMoinsCher.com, customer satisfaction comes when users have fast access to relevant information and when prices are compared and orders can be placed in a matter of seconds. Actian’s high performance analytic database, Vectorwise, enables the online website to process and combine a large volume of complex information and analyze a wide variety of possible options enabling customers to get answers to online queries in under a second. Even with huge spikes in traffic and the increasing number of concurrent queries performed on large data volumes, Actian Vectorwise delivers responses to user queries effortlessly and in real time.
“The first thing our customers see after the homepage is our pricing page. Displaying relevant data in real time is crucial as we process up to 700,000 searches per month with up to 40 queries being made at the same time. We expect to have several million searches per month in the near future, so we’re relying on Vectorwise and its record-breaking analytic response times to satisfy yet more concurrent queries and improve the quality of our service,” explained Jean-Baptiste Renié, president and founder of Boxtale.
EnvoiMoinsCher.com brings together a number of delivery service providers including shipping companies, couriers, drop-off services and postal delivery companies. Given that an online negotiation service that acts between clients and carriers is a new concept to users in France, few firms can understand and build the kind of information system needed to gather and process the relevant pricing and shipping information in a fast, timely manner. This makes EnvoiMoinsCher.com a pioneer in the French market. With Actian Vectorwise powering its database and data analytic capabilities, EnvoiMoinsCher.com is revolutionizing the online shipping services market in France.
“Like many other e-commerce and data-intensive companies, Boxtale’s business is based solely on data, analyzing it and then commercializing the analytic results. Converting a search into a purchasing decision is often a matter of seconds, so performance is mission-critical for these e-commerce environments,” said Christian Raza, sales director, France at Actian. “Actian Vectorwise has been delivering lightning-fast business analytics to a host of data-oriented businesses for some time; Boxtale is now one of those companies that have deployed a high-performance analytic database and BI infrastructure at an extremely affordable price.”
EnvoiMoinsCher.com is a website that makes it cheaper and easier to send items weighing anything between one gram and several tons (letters, envelopes, parcels, pallets etc).
With 300,000 users a month and 30,000 clients since first coming online, EnvoiMoinsCher is France’s leading online supplier of multi-carrier delivery services. Already well-established in the US and the UK, the concept is now winning over increasing numbers of clients and carriers alike in France. EnvoiMoinsCher.com works with FedEx, UPS, TNT, DHL, Tatex, Chronopost, Relais Colis, Mondial Relay and others, offering negotiated rates with no minimum order necessary. It is ideal for the needs of small businesses and SMEs ranging from e-retailers and artisans to independent professionals, and is also open to private individuals. The site delivers an electronic waybill to clients directly, as well as passing on the shipping order immediately to the carrier.
Investors in Boxtale, the firm behind the site, include the CEO of online shoe store Sarenza, Stéphane Treppoz. For its technological development, EnvoiMoinsCher.com has received support from Oséo Innovation, the French Ministry for Research and the Entreprendre Paris® network, winning an E-commerce Award in 2010 in the Logistics category.
2012 sales: €5m; workforce: 10; head office: Paris. For more information, go to www.envoimoinscher.com
About Actian: Take Action on Big Data
Actian Corporation enables organizations to transform big data into business value with data management solutions to transact, analyze, and take automated action across their business operations. Actian helps 10,000 customers worldwide take action on their big data with Action Apps, Vectorwise, the analytical database, and Ingres, an independent mission-critical OLTP database. Actian is headquartered in California with offices in New York, London, Paris, Frankfurt, Amsterdam and Melbourne. Stay connected with Actian Corporation on Facebook, Twitter and LinkedIn.
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