Deutsche Familienversicherung

Deutsche Familienversicherung Boosts Customer Service and Operational Performance with Vectorwise

Ad-hoc analysis supports efficient customer management processes and strengthens competitive advantage

Deutsche Familienversicherung AG (DFV AG), a leading insurance company based in Germany, has selected Actian’s proven analytical database, Vectorwise as its long-term data warehousing solution. By using Vectorwise, the insurance company can aggregate its data and optimize analytics in order to perform complex analysis, some of them in real-time.

With the growth of data in the insurance sector, the speed and stability of a database have become major factors, especially when it comes to analyzing and reporting on corporate figures and, ultimately, customer satisfaction. As its master data had grown considerably over the years and also increased in complexity, DFV AG was looking for a stable and future-proof database that would also easily accommodate further growth.

“As a young, dynamic organization we prefer innovative, cost-efficient software solutions which we can also combine with solutions from established vendors. Therefore, we were not only looking for a long-term relationship with a good partner who understands and meets our requirements but also for ways to meet our financial needs,” says Dr. Stefan M. Knoll, Executive Director of DFV AG, explaining the company’s current IT strategy.

As part of its strategy, DFV AG uses commercial Open Source solutions for Business Intelligence (BI) and ETL. Representing the third technology layer in the IT stack, DFV sought to find a reliable database software solution that would then fit in with the existing IT infrastructure and hardware environment.

“Following a comprehensive proof-of-concept phase during which we evaluated a number of options, Vectorwise emerged as the best solution with respect to our IT needs,” continues Dr. Knoll. During a three-month test phase, which included continuous support by the German Actian team, Vectorwise was also tested for its integration capability with the existing BI and ETL tools.

“A strict optimization of the database tables is not an absolute necessity with Vectorwise because the Actian solution provides ample performance even for ad hoc analyses of huge amounts of data. We have already seen a significant performance benefit over our existing, non column-oriented database under the same conditions. As a result, we expect to see a marked improvement in the area of customer service and, ultimately, a competitive advantage,” adds Dr. Knoll.

Vectorwise is a high-performance database for interactive reporting and analysis that leverages the power of advanced mainstream CPUs. Vectorwise includes a database engine that uses vector-based processing and on-chip memory to achieve significant performance improvements for real-time inquiries and analyses compared to other databases.